Customer Quality Claim Form

"*" indicates required fields

This form is to be used for Traxon e:cue North America Customers. If you did not purchase your project materials directly from Traxon e:cue, please contact the original distributor/dealer and/or your Traxon e:cue local Sales Agent for additional support. For troubleshooting assistance, please contact Traxon e:cue Technical Support: (978) 570-3189 (Business Hours). See our Warranty Terms and Conditions, found here, for additional information. If you do not have the information for a required field, please fill in the space to allow the submission. We will work with you to find the missing data.

Order Information

Purchase Order Number

Invoice Number

Project Name*

Country

Project Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Date of Installation

Contact Name

First Last

Contact Company

Contact Email

Contact Phone

Date of Claim

Replacement Shipping Information

Company Name

Contact Name

First Last

Country

Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Claim Information

Type of Claim*

Non-functioning Upon Delivery

Physical Damage

Failed After Use

Incorrect Item Received

Product Name*

Model Number

Serial Number

Claim Description*

Quantity*

Do you have another product to add?*

Product Name*

Model Number*

Serial Number*

Claim Description*

Do you have another product to add?*

Product Name*

Model Number*

Serial Number*

Claim Description*

Description of troubleshooting step(s) performed:

Additional comments to Traxon e:cue Technical Customer Service:

Product Photos and Additional Files

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 250 MB.

I confirm that all information provided in this form is accurate, to the best of my knowledge, and agree to the below terms:*

Confirm

By selecting the above confirmation, the RMA Claim requester acknowledges that the Warranty shall cover defects that are attributable to material and/or manufacturing fault identified during the Warranty period. If replacement product(s) are sent in advance of receiving the non-functional product(s), all returns must be made within 30 days of receipt of replacement product. Any claims that fail to return material within this time to Traxon will be invoiced for the full amount for all replacements sent to the undersigned. If the returned product(s) are deemed not covered by warranty, the undersigned will be invoiced for the full amount for all replacements issued.

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